Returns Policy

Returns Policy

GOODS RETURN POLICY

The following forms the broad guidelines for any Return of Goods purchased from POWERDEK.

  1. Goods returned should first be inspected by the sales representative responsible for the sale.
  2. If a credit, exchange or refund is necessary, the manager will confirm and do the paperwork. 
  3. Goods purchased from POWERDEK can only be returned under one of the following reasons when accompanied by a Powerdek invoice:
    1. Goods supplied under an invoice on “Approval” basis as samples.
      1. Such goods should be returned in good, saleable condition in original packaging where applicable within 14 days of invoice. Proper external packaging should be done, where required, to ensure that the product does not get damaged in transit. Packaging and return freight costs will be to clients account. Any returns after the specified days will not be accepted. Any returns that are damaged will not be accepted.
    2. Incorrect goods received against ordered product code.
      1. Such goods should be returned within 30 days from the date of invoice, in good, saleable condition in original packaging where applicable. Proper external packaging should be done, where required, to ensure that the product does not get damaged in transit. Any Packaging costs and return freight costs will be to POWERDEK’S account.
    3. Goods received in Damaged / Defective condition
      1. Such goods should be returned within 30 days from the date of invoice in original packaging where applicable. Proper external packaging should be done, where required, to ensure that the product does not get further damaged in transit. Any Packaging costs and return freight costs will be to POWERDEK’s account.
    4. Return of Display Stock
      1. Such goods should be returned in good, saleable condition in original packaging where applicable within 3 months of invoice. Proper external packaging should be done, where required, to ensure that the product does not get damaged in transit. Packaging and return freight costs will be to clients account unless POWERDEK receives a replacement order equal to the value of the intended return goods. Any returns after the specified days will not be accepted.
    5. Goods ordered specifically that are not stocked in RSA
      1. Goods ordered specifically for you or one of your customers that are not normally stocked within RSA (usually not shown in the POWERDEK catalogue) are always ordered on a non-cancel able and none returnable basis unless they are subject to clauses (b) or (c) above.  These goods are not accepted for return under any circumstances.
    6. In the event of a business situation that calls for return of goods for a reason not mentioned above, the “Goods Return Statement and Authorization Form” should be completed and sent through to your Local POWERDEK office.
    7. Goods ordered for use outside South Africa
      1. Goods ordered specifically for you or one of your customers are always ordered on a non-cancel able and non-returnable basis unless they are subject to clauses (b) or (c) above. These goods are not accepted for return under any circumstances.
  4. Non-Acceptable Returns
    1. POWERDEK reserves the right to deny credits for the following reasons:
      1. The Item is not in a re-sellable condition.
      2. The original packaging has been damaged
      3. Accessories are missing.
      4. Product is no longer in working order.
      5. Product has been used.
      6. Damage caused by improper use.
  5. Handling & Shipping Charges
    1. Where management deems it necessary, goods returned that do not fall under categories 3.a, 3.b and 3.c will be subject to a handling charge of 10% of the invoice price of the goods returned.
  6. Payments
    1. Payment to POWERDEK must be as per our statement and not as per customer credit requests as the statement from POWERDEK indicates all Credit Notes and Payments.

 

The Policy may get updated in the future and any amendments such issued will be informed to you as applicable.

Click here to download Return

Yours sincerely,

POWERDEK TEAM

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